Refund policy

Returns & Refund Policy

At Glitza, we want you to shop with confidence. If something isn't right, we're here to help.

Return Window

You may request a return within 7 days of receiving your order.

To initiate a return, please contact us through our support channels within the return period.

One Return Request Per Order

Only one return request can be submitted per order. If you'd like to return multiple items from the same order, please include all eligible items in a single request.

Eligible Returns

Returns are accepted for the following reasons:

  • Wrong item received

  • Damaged item received

  • Missing item(s) or components

  • Manufacturing defects

  • Change of mind (subject to the conditions below)

Return Conditions

Returned products must:

  • Be unused and unworn

  • Be returned in their original packaging

  • Include all tags, accessories, and components

  • Be free from signs of use, damage, alteration, or tampering

We may request clear photographs, videos, or an unboxing video to verify claims relating to damaged, defective, or incorrect items.

Refunds

Prepaid Orders

For orders paid using UPI, credit/debit cards, net banking, wallets, or other prepaid methods:

  • Approved refunds will be processed to the original payment method.

  • Refunds are initiated within 3–5 business days after the returned item passes inspection.

  • The time taken for the amount to reflect depends on your payment provider.

Cash on Delivery (COD) Orders

For COD orders:

  • Approved refunds will be processed to the customer's bank account or UPI ID provided during the return process.

  • Refunds are initiated within 3–5 business days after the returned item passes inspection.

  • Customers may be required to provide accurate bank account or UPI details to receive the refund.

Please note that original shipping charges, COD handling charges (if applicable), return shipping charges and packaging charge for change-of-mind returns are non-refundable.

Glitza reserves the right to offer store credit or replacement instead of a monetary refund in cases involving suspected misuse, repeated return abuse, or fraudulent activity.

Return Shipping

We cover the return shipping cost if:

  • You received a wrong item

  • The item arrived damaged

  • The product has a verified manufacturing defect

Customer pays return shipping if:

  • You changed your mind

  • The return is due to personal preference

Replacements

Eligible items may be replaced, subject to stock availability.

If the original product is unavailable, we may offer store credit equal to the approved return value or a refund.

Non-Returnable Items

Returns will not be accepted for products that:

  • Show signs of use or wear

  • Are damaged due to misuse, mishandling, or improper care

  • Are returned without original packaging, tags, or components

  • Fail verification during inspection

Inspection & Approval

All returned products undergo a quality inspection upon receipt.

Glitza reserves the right to approve or decline return and refund requests that do not meet the conditions outlined in this policy.

Need Help?

If you have any questions regarding returns or refunds, please contact our customer support team at helpmeglitza@yahoo.com. We're always happy to assist you.